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Human-centered design (HCD) is much more than simply following Design Thinking principles and Agile work processes. It’s an intentional practice of creating experiences across the organization, not only focusing on employees, but on customers and the community alike. Overlaying Design Thinking with HCD allows L&D to play a crucial role in an organization-wide, human-centered approach focusing on human outcomes and reinventing experiences that align with the modern learner.
Watch this 20-minute recorded session, presented by Bianca Baumann, Director Learning Experience, to learn what HCD is and how you can relate it directly to the five stages of Design Thinking. She will also share actionable ideas on how to help organizations be more intentional about creating human-focused learner experiences.
