The AS13100 standard requires that aerospace suppliers use the 8D process to respond to a customer request for corrective and preventive action. By implementing a robust and structured problem-solving approach, teams can correctly identify the root causes of an issue to prevent future occurrence. Applying the 8D toolkit requires analytical thinking and decision-making skills, and develops best-practice behavioral and leadership skills—which can transfer to any business or team challenge. This program is based around a step-by-step case study to practice using the tools and techniques during team activities.