Handling Complaints
This awareness-level course explains how to recognize and handle, record and respond to complaints effectively. It also delivers the positive message that complaints can be used as an opportunity to improve client services and internal systems and controls through a root cause analysis.
Course Overview
Learning Objectives
This course explains:
- How to recognize a complaint
- How to deal with complaints
- How to record complaints
- Where to escalate complaints
Audience
Suitable for all
Duration
Up to 15 minutes
Assessment
End test included as standard
Technical Specifications
Format
SCORM 1.2
SCORM 2004 (3rd/4th edition)
HTML5
Hosting Environment
SCORM 1.2/2004 (3rd/4th edition) compliant LMS platforms including:
- Moodle
- Cornerstone
- SumTotal
- Saba
- PeopleFluent LMS
(formerly NetDimensions)
Browser Support
Internet Explorer 11
Edge
Chrome
Firefox
Safari
(Pop-up blockers disabled and JavaScript must be enabled)
Learner Environment
Responsive content may be viewed on:
- Desktop
- Laptop
- Tablet device
- Smartphone
Recommended connection speed 512 KBPS
Please request a free trial if you would like to review the course or purchase the course directly.
