Take 5 to Think About the Consumer Duty

This bite-size module has been developed for all financial services firms covered by the Financial Conduct Authority’s (FCA) Consumer Duty.

5 Key Questions

This bite-size course covers the basics of the FCA’s Consumer Duty by answering five key questions:

1. What is the aim and scope of the Consumer Duty?
2. What does the new Principle 12 say?
3. Are the Individual Conduct Rules changing?
4. What could deliver good outcomes for retail customers?
5. Where can I find out more?

Format
SCORM 1.2
SCORM 2004 (3rd/4th edition)
HTML5

Hosting Environment
SCORM 1.2/2004 (3rd/4th edition) compliant LMS platforms including:

• Moodle
• Cornerstone
• SumTotal
• Saba
• PeopleFluent LMS
  (formerly NetDimensions)

Browser Support
Internet Explorer 11
Edge
Chrome
Firefox
Safari
(Pop-up blockers disabled and JavaScript must be enabled)

Learner Environment
Responsive content may be viewed on:

• Desktop
• Laptop
• Tablet device
• Smartphone

Recommended connection speed 512 KBPS